Maintenance & Repair. Reliable. Everywhere.
With our remote specialists and our partner network, we reliably provide the coverage and qualification needed to maintain and repair your equipment.
One network. One responsibility.
All of Germany.
Behind every job stands the same structure: qualified partner companies in every region, centrally coordinated and backed by specialised remote experts. You have a single point of contact — we organise the rest.
Local partner network
Specialist companies with their own technicians cover regions large and small — close to your equipment, fast on site.
Remote specialists
Specialised support operators accompany jobs live from the control centre — expertise that needn’t travel, because it’s available everywhere.
Qualification & coverage
The right qualification for every asset, a reliable team for every region — coordinated through one central platform.
Fixed on the first attempt.
Our specialised support operators connect via video stream to the AR glasses and smartphones of technicians in the field — they see what the technician sees and guide them precisely to the solution. The problem is resolved on the first attempt wherever possible: fewer callouts, shorter downtime.
Connect
The technician pairs AR glasses and smartphone via QR code — the live stream to the control centre is up in seconds. Also directly via the app, even without AR glasses.
Guide
The operator watches along, speaks and annotates directly in the field of view — the technician keeps working hands-free. Including document screen-sharing.
Solve & document
Step by step to the first-time fix — every action is automatically documented in an audit-proof way.
One software connects everyone.
mntnc-s is the digital backbone of the network: customers, partners, control centre, technicians and AR glasses work on one shared platform — each with the view they need.
Customer Portal
The entire service process in one cockpit — from order to invoice, without phone chains and paperwork.
- Contract cockpit: orders, tenders and approvals centrally in view.
- Real-time status: approvals, execution and invoices traceable at any time.
- Billing: invoices as PDF & XRechnung, with status and deadlines.
- Audit-proof records: every action fully documented — including via AR glasses.
Partner Portal
Jobs come to you: dispatching, remuneration and supra-regional tenders in one portal — with no acquisition effort.
- Job cockpit: active jobs, outstanding remuneration and upcoming maintenance.
- Dispatching: assign tasks to the team by drag & drop, workload in view.
- Tenders: see supra-regional jobs and submit bids.
- Predictable revenue: SLA and framework contracts secure recurring income.
Control Centre
This is where every thread comes together: jobs are steered, escalations resolved and live-support sessions routed to the right experts.
- Central control: all jobs, partners and escalations on one board.
- Live-support routing: the right operator for every problem — instantly.
- Quality assurance: standards, records and approvals in a guided process.
Field Apps
iOS & Android: the whole working day in one app — from the daily cockpit to the signed record.
- Daily cockpit: due today, escalations and open tasks at a glance.
- Tasks & records: work through them, capture photos and reports on the spot.
- AR Connect: pair glasses via QR and start live support right away.
AR Glasses Application
The application for industrial AR glasses brings guidance and expert knowledge right to where the work happens — hands-free.
- Live support: operator watches along, speaks and annotates in the field of view.
- Guiding wizard: step-by-step modules guide through every subtask.
- Automatic records: photos, readings and steps flow into the record.
We build what your equipment needs.
For customers and partners we create custom applications around your equipment — prepared for smartphone and AR glasses, maintained by our team.
Custom support applications
Tailored inspection, fault and service procedures for your asset types — as a guided application instead of a PDF folder.
AI problem detection
AI models recognise fault patterns from camera images and messages — and suggest the most likely solution to the technician.
Training materials
We create training and induction modules for your equipment — available on the smartphone, right on site.
Two sides. One strong network.
Reliability, nationwide.
One partner for the maintenance and repair of all sites — with consistent quality and full transparency.
- Supra-regional coverage: one framework contract for all regions.
- First-time fix: remote experts solve problems on the first attempt.
- Full transparency: status, records and invoices in real time.
Utilisation you can plan for.
Cover your region with your own staff — we bring the jobs, the platform and the expert backup.
- Steady utilisation: jobs without your own sales effort — regional to supra-regional.
- Predictable revenue: SLA and framework contracts with reliable remuneration.
- Never alone on the job: control centre, AR support and AI behind you.
Let’s talk about your equipment — or your region.
Whether operator or specialist company: write to us and we’ll get back to you promptly to discuss how the network can work for you.